E-Diwan
About Application
Managing the government correspondence lifecycle
- An integrated digital system designed to manage internal and external government correspondence in full, covering all transaction stages from drafting outbound and inbound mail through to archiving and transfer between directorates and affiliated bodies.
Project goals
01
Digital institutional memory
Building a digital institutional memory that preserves and documents all correspondence and official decisions in a non-perishable way.
02
Improving the user experience
Improving the user experience through flexible, easy-to-use interfaces that support work on computers and smartphones and follow official visual identity.
03
Speeding up administrative work
Speeding up administrative work by facilitating correct, direct linkage between directorates and reducing the time needed to complete transactions.
Solutions provided
Digitizing the government correspondence cycle
Ensuring preservation of official documents and preventing loss during circulation.
Organizing permissions and roles according to the organizational structure
Preventing overlap and raising the level of governance.
Raising transparency and accountability
Through full tracking of every action taken on correspondence.
Tracking the transaction in real time and knowing its current location
And the actions required on it through a clear movement log.
Speeding up search and retrieval
Through digital archiving and smart search instead of paper records.
Reducing the time to complete transactions and transfers between directorates
Through electronic linkage and instant notifications.
Digitizing the government correspondence cycle
Ensuring preservation of official documents and preventing loss during circulation.
Tracking the transaction in real time and knowing its current location
And the actions required on it through a clear movement log.
Organizing permissions and roles according to the organizational structure
Preventing overlap and raising the level of governance.
Speeding up search and retrieval
Through digital archiving and smart search instead of paper records.
Raising transparency and accountability
Through full tracking of every action taken on correspondence.
Reducing the time to complete transactions and transfers between directorates
Through electronic linkage and instant notifications.
Tracking the transaction in real time and knowing its current location
And the actions required on it through a clear movement log.
Digitizing the government correspondence cycle
Ensuring preservation of official documents and preventing loss during circulation.
Speeding up search and retrieval
Through digital archiving and smart search instead of paper records.
Organizing permissions and roles according to the organizational structure
Preventing overlap and raising the level of governance.
Reducing the time to complete transactions and transfers between directorates
Through electronic linkage and instant notifications.
Raising transparency and accountability
Through full tracking of every action taken on correspondence.
Features
Leveraging artificial intelligence
To help users draft correspondence, proofread language, and run smart search inside documents.
A unified command center to receive
And process complaints and requests from various channels and convert them into official correspondence.
Programmatic integration (APIs)
Enabling linkage with human resources and financial systems to exchange data smoothly.
A complaints and happiness-index system providing one platform for citizen complaints and tracking
With the ability to rate service quality.